A. KEPUASAN PELANGGAN

    1.BAGAIMANA PENILAIAN ANDA TERHADAP KETEPATAN WAKTU KAMI DALAM MEMBERIKAN PELAYANAN JASA DOKUMEN / ARSIP?

    WHAT IS YOUR ASSESSMENT OF THE TIMELINESS IN PROVIDING DOCUMENT / ARCHIVE SERVICES?

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Excellent

    2. PUASKAH ANDA TERHADAP PENAMPILAN DAN KERAMAHAN STAF KAMI DALAM MEMBERIKAN PELAYANAN PELANGGAN, BAIK DI LOKASI GUDANG ARSIP MAUPUN SAAT PENGIRIMAN DOKUMEN DI TEMPAT ANDA?

    ARE YOU SATISFIED WITH THE APPEARANCE AND FRIENDLINESS OF OUR STAFF IN PROVIDING CUSTOMER SERVICE, BOTH AT THE LOCATION OF THE ARCHIVE WAREHOUSE AND WHEN SENDING DOCUMENTS AT YOUR PLACE?

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Fair

Good

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    3. APAKAH JASA-JASA PERUSAHAAN KAMI SEPERTI : PENYIMPANAN, PEMINJAMAN, PEMBELIAN BOX BARU, TENAGA PEMILAH, DIGITAL SCANNING / KONVERSI DAN PEMUSNAHAN DOKUMEN DAPAT MEMENUHI KEBUTUHAN PERUSAHAAN ANDA?

    DO OUR COMPANY SERVICES SUCH AS SERVICES: STORAGE, BORROWING, NEW BOX PURCHASES, SORTING STAFF, DIGITAL SCANNING / CONVERSION AND DOCUMENT DESTRUCTION CAN MEET YOUR COMPANY'S NEEDS?

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Fair

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Excellent

    4. BAGAIMANAKAH KUALITAS KOTAK ARSIP YANG KAMI SEDIAKAN UNTUK KEBUTUHAN PENYIMPANAN DOKUMEN / ARSIP MILIK ANDA (KOTAK KARTON ATAUPUN KOTAK BESI)?

    WHAT IS THE QUALITY OF THE ARCHIVE BOX THAT WE PROVIDE FOR YOUR DOCUMENT / ARCHIVED STORAGE NEEDS (CARTON BOX OR IRON BOX)?

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Fair

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    5. PUASKAH DENGAN PELAYANAN DAN SOLUSI KAMI DALAM MERESPON DAN MENGATASI SETIAP KELUHAN YANG ANDA SAMPAIKAN SEPUTAR JASA DOKUMEN / ARSIP?

    SATISFIED WITH OUR SERVICES AND SOLUTIONS IN RESPONDING AND OVERCOMING ANY COMPLAINTS THAT YOU CONVEY REGARDING DOCUMENT / ARCHIVE SERVICES?

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Mohon meng-click jawaban anda pada nomor  yang tersedia. (0 sama sekali tidak mungkin, 10 adalah sangat mungkin).

B. NPS

    Mengingat pengalaman Anda dengan Indoarsip,
    SEBERAPA BESAR KEMUNGKINAN ANDA MEREKOMENDASIKAN INDOARSIP KEPADA TEMAN DAN KOLEGA BISINIS ANDA ?
    HOW LIKELY IS IT THAT YOU WOULD RECOMMEND INDOARSIP TO A FRIEND OR BUSINESS COLLEAGUE?

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Not Likely At All

Neutral

Extremely Likely


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